Returns / Refund Policy
At Euphoria Bouquets, we are committed to ensuring that your floral experience is nothing short of delightful. However, we understand that there may be times when you need to request a refund or return. Please review our policy below for details:
As the purchaser of items from Euphoria Bouquets, the purchaser agrees that:
All sales are final.
As flowers are a perishable item, returns are only accepted under the following circumstances:
All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
Late Delivery: If your order does not arrive on the specified delivery date and the delay is due to our error, you may be eligible for a refund.
Cancellations: For order cancellations, please notify us at least 48 hours before the scheduled delivery date.
We will happily replace any damaged item, which may have had its quality affected during shipping
As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available
Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns
We do not accept returns or give refunds on food items or balloons.
As all flowers are not always in season, or not in stock, Euphoria Bouquets reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
If no name is specified for the “card message”, will will not put any names.
Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.
Return Eligibility:
• Returns are not applicable for fresh flowers, as they have a limited lifespan. However, we do accept returns for non-perishable items such as vases, accessories. Please contact us within 7 days of receiving the non-perishable item for return instructions.
Refund and Return Process:
• To request a refund or initiate a return, please contact our customer support team via email or phone.
• You will be required to provide order details, including your order number and a description of the issue.
• Our team will review your request and may request photos or additional information to assess the situation.
• If your request is approved, we will process the refund or return as soon as possible, typically within 5-7 business days.
Refund Method:
• Refunds will be processed using the original payment method used for the order. Please allow some time for the refund to reflect in your account, as this may vary based on your financial institution.
Contact Information:
If you have any questions or need to request a refund or return, please reach out to us using the following contact information:
• Email: a@euphoriabouquets.com
• Phone: (949) 723-9471
Euphoria Bouquets is dedicated to ensuring your satisfaction with our products and services. We appreciate your trust in us and will do our best to address any issues promptly and efficiently. Thank you for choosing Euphoria Bouquets for your floral needs.